Privacy Policy

Midsky Travel Agency Ltd. handles your personal data under Macau's Personal Data Protection Act (Law No. 8/2005). This page explains what we collect, what we use it for, who sees it, and how you can access and correct it.

Content updated

What we collect

  • What you enter when you book online: passenger name, phone number, email, pickup and drop-off places and times, flight number, passenger count, luggage and notes.
  • Messages in the chat on your “My order” page, and replies from our team and the driver.
  • What you give us when you contact us by phone, WeChat, email or WhatsApp.
  • Payment is made at the Stripe checkout: card numbers are entered only on Stripe's page and never pass through or stay on this site.
  • Access logs our web server keeps as any website does (for example IP address, browser type and time of visit), used for security and troubleshooting.

What we use it for

  • Assigning a vehicle and chauffeur and picking you up at the agreed time and place.
  • Sending payment and booking confirmation emails and your own order link.
  • Contacting you before and after the trip, and handling rescheduling, cancellation, refunds, follow-up and complaints.
  • Translating chat messages into the other side's language so you can write in your own.
  • Keeping or providing data where the law requires it.

We use the data only for these purposes; we do not use it for anything unrelated without your consent, and we do not sell it.

Who sees it

  • Midsky dispatch and customer service staff, to arrange your trip and answer enquiries.
  • The chauffeur for your trip, who receives what is needed to complete it, such as passenger name, phone number, pickup and drop-off places and times, and flight number.
  • Online payments are collected on our behalf by MAYLINE TRAVEL SERVICES LIMITED (Hong Kong) through Stripe Checkout, and payment data are processed through its Stripe checkout, so they are transferred to Hong Kong; orders are handled by Midsky.
  • WhatsApp conversations you send us are currently received and handled by the customer service team of MAYLINE TRAVEL SERVICES LIMITED (Hong Kong).
  • Stripe, the payment provider, to process your payment.
  • Competent authorities, where the law requires it.

How long we keep it

We keep data for as long as needed to provide the service and handle after-sales matters (such as refunds and complaints), and for any period the law requires; after that it is deleted or made no longer identifiable.

What is stored in your browser

So you can reopen your booking, “My order” stores your order link in your own browser. On a shared computer or phone, you can remove it from the device when you are done.

Access, correction and contact

Under Law No. 8/2005 you may ask to access or correct your personal data, or object to unnecessary use. Email info@midsky.com.mo or call (853) 2893 0032; to protect your data we will verify your identity first.

Midsky Travel Agency Ltd. · 9/F E, Edf. Comercial I Tak, 126 Rua de Pequim, Macau.

Changes to this policy

If this policy changes, the latest version on this page applies; the update date is shown at the top of the page.

Related reading: Terms of Service ｜ Cancellation and Refunds ｜ Contact