Service Standards
Midsky operates as a licensed Macau travel agency. For every booking we confirm the vehicle, cross-border arrangements and on-site reception for your itinerary, and explain the service scope, fees and cancellation rules before quoting. Business registration, insurance policy copies and other documents are available on request.
Content updated
1Company
- Company name
- Midsky Travel Agency Ltd.（中天旅行社有限公司）
- Business category
- Travel agency
- Travel agency licence number
- AV0138.05 · Look up Midsky in the MGTO licensed-entity directory
- Vehicle rental licence
- Held (issued by the Macao Government Tourism Office) · See the MGTO vehicle-rental licence list
- Regulator
- Macao Government Tourism Office
- Registered address
- 9/F E, Edf. Comercial I Tak, 126 Rua de Pequim, Macau
- Tel / Fax
- (853) 2893 0032 / (853) 2848 2210
- info@midsky.com.mo
- Insurance
- Commercial insurance in place
- Business registration no.
- Available on request
You can look up Midsky Travel Agency in the MGTO licensed entities registry.
2Fleet & Cross-border Arrangements
- Trip planning
- Vehicles arranged by passenger count, luggage, route and reception requirements
- Cross-border
- HK–Macau routes served by licensed cross-border taxis; Guangdong–Macau and local Macau trips run to the booked route and schedule
- Reception
- Airport, ferry terminal, border, hotel and multi-stop reception coordinated per project
- Vehicles
- Every vehicle is licensed for hire and is separately covered by commercial vehicle insurance
3Team & Dispatch
- Service team
- Coordinated by a team experienced in Macau and cross-border routes
- Languages
- Hotlines: Mandarin / Cantonese; English via email / written confirmation
- Responsiveness
- Enquiries handled 24/7, 365 days (24-hour hotline (853) 6323 2883 / 6559 6336); instant replies 08:00–23:00 Macau time, limited support from 23:00 to 08:00, with messages received and handled as soon as possible; we stay reachable throughout your trip
- Documents
- Business registration, insurance policy copies and other documents available on request
Company documents and insurance materials are provided as needed and by mutual agreement.
Enquiry & Booking Process
Send your request
Submit the date, time, passenger count, pick-up and drop-off points, luggage and special needs via online booking, or by WeChat or phone for business enquiries
Itinerary check
We verify the route, cross-border arrangements, waiting time, multi-stop plan and required documents for your trip type
Quote & explanation
We quote by route or service plan, and explain what is included, possible surcharges, and cancellation and rescheduling rules
Confirm & pay
You confirm the quote and complete payment; service contracts are available for major projects or volume bookings
Vehicle assignment
Once we accept the booking, we assign the vehicle, driver and reception arrangements to the confirmed itinerary
Trip execution
Service runs at the agreed time and place; receipts and other documents are provided as agreed after completion
Service Rules
QuotingQuotes are by route or service plan, with included items and possible surcharges explained before quoting.
Booking confirmationSubmitting an enquiry or receiving a quote does not constitute a booking; vehicles are assigned after the quote is confirmed, payment is completed and we have accepted your booking. Bookings made 3 days or more ahead come with a guaranteed car. Within 3 days of the trip (including holidays), we usually confirm within about 5 minutes after payment: if a car is available we arrange it; if not, we refund you in full the same way you paid.
Cancellation & refundRefunds are tiered by how long before pickup you cancel; the current tiers are those shown on the booking page and your order page. No refund once the driver has set off. If we cannot supply a vehicle for a reason attributable to us, you are refunded in full. In special circumstances such as severe weather or a delayed or cancelled flight, please contact customer service and we will review it case by case.
Payment methodsPayment methods and cancellation rules are as shown on the booking page and your order page.
Waiting / no-showIf the driver arrives at the agreed location and cannot contact the passenger, the driver will wait free of charge for 15 minutes. If contact still cannot be made after that period, the booking is treated as a no-show and handled as a cancellation. Longer waiting can be arranged if the passenger gives advance notice. Please refer to the service terms and the quotation or order confirmed by both parties.
Airport pickup waitingAirport pickups include 1 hour of free waiting, counted from the flight's actual landing time. If the flight number was provided at booking, Midsky bears the risk of flight delay. Waiting beyond the free waiting time is charged in 30-minute units; the rate depends on the airport (Hong Kong, Macau or mainland China) and is confirmed in the written quote. The no-show rule above (15 minutes) does not apply to airport pickups.
PaymentVehicles are assigned after the quote is confirmed, payment is completed and we have accepted your booking; service contracts are available for major projects or volume bookings.
ReschedulingOne free reschedule is allowed more than 24 hours before the service time. For other changes, notify us as early as possible; they are coordinated subject to itinerary, vehicle and cross-border availability.
Online bookingBook directly on our website; service contracts are available for major projects.
What a Cross-Border Quote Includes and When Extras May Apply
Included in the base service fee
- Road tolls
- Vehicle service
- In-car VIP service
- Public-holiday trips: priced by the date of travel, already in your quote
- Airport name-board meet-and-greet: if you ask for it when booking, it is already in your quote
Extra charges may apply for
- Waiting beyond the standard allowance
- A destination change that lengthens the trip
- An additional stopover
Night prices on cross-border routes already include the night surcharge. Actual surcharge rates and the standard waiting allowance are confirmed in the final written quote.
What's included in the price
- Your driver helps with your luggage
- Bottled water in the car
- Road tolls and vehicle service (included in transfer quotes)
- Cross-border night trips: the night fare already includes the night surcharge
- 1 hour of free waiting at the airport, from the actual landing time
- Child seats free of charge (tell us the children's ages and number when booking)
Hourly hire: parking fees and tolls are extra, paid as they arise.
Service Counter
Ferry Terminal Counter
Counter 1202, Arrivals Hall, Taipa Ferry Terminal, Macau
Counter hours 10:00–18:00
Tel (853) 2888 1229
Full Company Profile
Company introduction, service scope and supporting documents are available on request.
Frequently Asked Questions
How are cross-border trips priced?
We quote by route or service plan — not by meter. Before quoting we explain what is included and any possible surcharges; the quotation confirmed by both parties always prevails.
What travel documents do I need for cross-border trips?
Passengers must hold valid travel documents, visas and all papers required for immigration, and maintain lawful entry, exit and stay status. Booking ahead is recommended for cross-border trips.
How do trips between Hong Kong and Macau work?
HK–Macau routes are served by licensed cross-border taxis via the Hong Kong–Zhuhai–Macao Bridge. Guangdong–Macau and local Macau trips are arranged flexibly to your itinerary.
Can you provide a receipt or sign a service contract?
Receipts are provided as agreed; service contracts are available for major projects or volume bookings.
How do I book on the website?
Click “Book online”, enter your itinerary, review the quote and place your booking; vehicles are assigned after payment is completed and we have accepted your booking. For complex or major projects, please contact us; service contracts are available on request.
What are the cancellation and waiting rules?
Refunds are tiered by how long before pickup you cancel; the current tiers are those shown on the booking page and your order page. No refund once the driver has set off. If we cannot supply a vehicle for a reason attributable to us, you are refunded in full. In special circumstances such as severe weather or a delayed or cancelled flight, please contact customer service and we will review it case by case. One free reschedule is allowed more than 24 hours before the service time. If the driver arrives at the agreed location and cannot contact the passenger, the driver will wait free of charge for 15 minutes. If contact still cannot be made after that period, the booking is treated as a no-show and handled as a cancellation. Longer waiting can be arranged if the passenger gives advance notice. Please refer to the service terms and the quotation or order confirmed by both parties.
How long do you wait at the airport, and what if my flight is delayed?
Airport pickups include 1 hour of free waiting, counted from the flight's actual landing time. If the flight number was provided at booking, Midsky bears the risk of flight delay. Waiting beyond the free waiting time is charged in 30-minute units; the rate depends on the airport (Hong Kong, Macau or mainland China) and is confirmed in the written quote. The no-show rule (15 minutes) does not apply to airport pickups.
Do you have a physical counter for on-site reception?
Yes — we run a service counter in the arrivals hall of the Taipa Ferry Terminal for on-the-spot enquiries and reception.
Is Midsky a licensed travel agency?
Yes. Midsky Travel Agency Ltd. is a travel agency licensed by the Macao Government Tourism Office and carries commercial insurance. You can look the company up in the MGTO licensed entities registry.
Can I take a car directly from Hong Kong Airport to Macau?
Yes. Licensed cross-border taxis run between Hong Kong International Airport and Macau via the Hong Kong–Zhuhai–Macao Bridge. Send us your flight details and drop-off point for a quote; valid travel documents are required.
Large group and lots of luggage — should we book a car or hail taxis?
If your group exceeds one taxi's capacity, carries substantial luggage, has a multi-stop itinerary or is crossing the border, booking ahead lets us confirm the vehicle, timing and price in advance. For short trips in town with light luggage, hailing a taxi is usually enough.
How can I check a cross-border car arrangement is legitimate?
Check three things: the operator is verifiable (Macau travel agencies can be looked up in the MGTO licensed entities registry); you receive a written quote with fees itemised before travel; receipts are available, with service contracts for larger bookings.
Can you accommodate children or elderly passengers?
Yes. Mention children, elderly passengers, accessibility or child-seat needs when you enquire and we will assign a suitable vehicle. Every passenger — including infants — needs valid travel documents for cross-border trips.
How should I arrange a car for a multi-stop day in Macau?
We arrange multi-stop itineraries covering the Macau Peninsula, Taipa, Coloane and the hotels. Share your stops and rough timings and we will quote by route or hours of service.
How far in advance should I book?
The earlier the better — vehicles and cross-border arrangements are in high demand during holidays, MICE events and race or festival periods. Vehicles are assigned after the quote is confirmed, payment is completed and we have accepted your booking. Bookings made 3 days or more ahead come with a guaranteed car. Within 3 days of the trip (including holidays), we usually confirm within about 5 minutes after payment: if a car is available we arrange it; if not, we refund you in full the same way you paid.
Can I contact the driver directly?
Yes. After you book online, the chat on your “My order” page is one conversation with our team and the driver for your trip. Write in your own language: our team's replies are translated into it, and the driver's messages are shown as written.
What if the driver doesn't show up?
The driver must first confirm the job in our system. If the driver has not confirmed or set off on time, the system reminds the driver first, then alerts our dispatch team to follow up. Once the driver confirms, your order page shows the driver, their phone number and the plate. If we cannot supply a vehicle for a reason attributable to us, you are refunded in full.
Do I have to phone to cancel?
Not for online bookings. Cancel on your “My order” page yourself and it is settled on the spot under the cancellation rules, and any refundable amount goes back to your original payment method; when the money reaches your account is up to the payment platform. The hours and percentages that apply are shown on your order page.
Is drinking water provided in the car?
Yes. Drinking water is kept in the car for passengers, free of charge.
Can I charge my phone during the ride?
Yes. Phone charging cables are kept in the car, at no extra charge.
Do I have to load my own luggage?
No. Your driver loads your bags into the car, arranges them and unloads them when you arrive; please mention pushchairs, wheelchairs or oversized items in the booking notes.
More travel Q&A: Hong Kong–Macau transport comparison ｜ How to verify a cross-border car ｜ When to book a private car ｜ Travelling with children & elderly ｜ Hong Kong Airport to Macau ｜ Hong Kong to Macau Private Car ｜ Macau Airport Transfer ｜ Macau Chauffeur Service